Armenian association of Social Workers

Internation Consultant on the Development of Case Management Methodology: “Promoting Social Inclusion and Self-Reliant Livelihood Activities in Armenia” Project (JSDF Grant No.TF0B2613)
2021 January 12

The “Armenian Association of Social Workers” non-governmental organization (hereafter AASW) announces a competition for the selection of the “International Consultant for the development of Methodological document for social case management intervention, an operational manual for social workers, and materials to train social workers” assignment within the framework of the “Promoting Social Inclusion and Self-Reliant Livelihood Activities in Armenia” Project (hereinafter Project).

The main objective of this consultancy is to support the implementation of Component 1 which has the objective of design and implementation of a structured social case management approach that can serve as a tool to enhance the internal cohesion of services and benefits in the country’s social protection and labour system. The ultimate purpose shall be to introduce Case Management concept, provide tools and implementation guidance to the newly mobilized caseworkers in order to integrate the emerging social work practices into community-level services.


The assignment will be implemented in February 2021 – May 2021 period.

Scope of work

Under the guidance and supervision of the representative of the Project Implementing Agency (Project Component-1 Coordinator)  and in close collaboration with one leading and three local consultants (one per dimension), the International Consultant shall lead the elaboration of the methodological document for the social case management intervention,  development of the Operational Manual for social workers, and training materials to train social workers, as well as carry out training for SW local trainers (ToT).

The international consultant shall be responsible for the following tasks:

  1. To elaborate methodological document for the social case management intervention, the Consultant will:
  • Share with Local Consultants and Project Implementation team the  international best practice of social case management methodology,
  • Prepare an outline for Local Consultants to develop a Report on 1) Case management practice in Armenia 2) Policy Documents and 3) training courses,
  • Provide continue guidance to local consultants and feedback on the Report.
  • Develop Recommendations on conceptual framework of the social case management based on the main dimensions identified by the MLSA;
  • Lead the team of Local Consultants to develop the Methodological Document (Guidelines, Procedure, etc.) on social case management,
  • Conduct a workshop with relevant stakeholders (Government/MLSA officials, social work practitioners, NGO stakeholders, etc.) to introduce the developed methodological document; consolidate provided comments and elaborate the final document in cooperation with local consultants for approval.

The elaboration/improvement of documents will be based on the lessons learned and best practices which will be adapted to the Armenian context accordingly. Qualitative methods (expert interviews, observations, focus groups, etc.), led by local consultants, will be applied to define the pros and cons of the current methodology applied. The methodological document will be based on dimensions indicated by MLSA, and (self-) employment support for vulnerable individuals, as a part of activation dimension, will be correspondingly covered. These methodological approaches will be applied by social workers in the framework of the Project Comonent-2 activities.

  1. To Develop Operational Manual for social workers, the Consultant will:
  • Share with Local Consultants and Project Implementation team international best practice of operation procedures of the social case management,
  •  Support Local Consultants to develop Report on existing procedures of case management, provide a feedback on the Report, Elaborate an outline of operation procedures (to be described in the Operational Manual) based on the new methodological document for social case management,
  • Participate in an on-line workshop to present an outline of operational procedures and relevant best practice, address the feedbacks provided by the MLSA and other relevant counterparts and lead the process for revision of the outline (if necessary).
  • Support Local Consultants to elaborate the Operational Manual which will:

a. reflect the revised/developed social case management methodology in a step-by-step process,

b. provide a detailed description of tasks that social workers need to complete in each step and relevant annexes (intake, screening, assessment, planning, networking, clarification the role of the network participants, including community social workers, and definition of procedures for cooperation, monitoring, positive guidance, evaluation and case closure).

c. provide the features of social work with various social groups (children, elderly people, persons with disabilities) as well as in the case of various social issues (violence, national and cultural minorities, etc.),

d. provide clarification of the functions of members of the social assistance network (case manager, community social worker, etc.), procedures for their cooperation and networking mechanisms,

e. describe social protection system in emergency situations, and rapid renewal mechanisms in accordance to situation specific features,

f. include a user-friendly guide for social workers with key messages and techniques for screening, interview and observation during home visits and interview, case conference, assessment interview, motivational interview, needs-based intervention, etc.

  • Carry out an on-line workshop with relevant stakeholders including Government/MLSA officials, social work practitioners, researchers and NGO stakeholders to introduce the developed Operational Manual.
  1. To develop training materials to train social workers, the Consultant shall:
  • Guide local Consultants to design tools for training needs assessment of social workers (in consultation with MLSA), and revise training need assessment Report.
  • In cooperation with local Consultants develop training (including on-line or distant training) package (manual, handouts, guidelines, presentations, practical exercises, etc.) comprised of: 
  • Detailed description and explanation of social case management (procedures and processes),
  • Features, attributes and peculiarities of applying case management methodology in work with families with complex needs, differences with clinical intervention of social worker, social case coordination and management and other type of social workers’ functions,
  • Tools describing standardized methods on how to identify the needs of marginalized people, undocumented persons, how to cope with resisting clients, how to map community social services and maintain effective interdisciplinary and inter-sectoral collaboration,
  • Definition and concept of activation approach, specifics of activation, support and care, advanced practices and lessons learned; the practical tips/examples for (self-)employment support will be provided by the Consultant for Component-2.
  • Roles and functions of social workers’ in the frame of the Project.
  1. To carry out training for SW local trainers (ToT), the Consultant will:
  • Conduct a 3-days ToT for 15 local SW consultants (trainers), using the training materials produced in the afore-mentioned activity (training materials to train social workers).

Timetable & Milestones

Task (estimated time required per task)



Methodological document for the social case management intervention (15 days)

2 months

by  30.03.2021

Operational manual for social workers (14 days)

2 months

by  15.05.2021

Training materials to train social workers (6 days) and Training of SW Trainers (ToT) (5 days)

1 months

by  20.05.2021


The working language of the deliverable documents is English.  As part of the assignment, the consultant should visit the project site (Armenia) at least twice based on the agreed schedule with AASW. 

Above timeline is based on regular circumstances and can be subject to changes in case of external influence or activity rescheduling.

The working language of the deliverable documents is English.  As part of the assignment, the consultant will visit the project site at least twice. The visit timeframe will be agreed with AASW. 

The International Consultant should satisfy the following qualifications and requirements:

The Contractor shall fulfil the following qualifications and skills:

  • Higher professional education in task-relevant field (e.g. social sciences, social work)
  • Sound knowledge on social work frameworks and models and at least 15 years of experience in the relevant field
  • Profound experience facilitating local consultations, developing methodologies, designing and delivering of trainings for more than 10 years
  • Experience with social protection sector, transformative social work, case management
  • Strong experience designing and undertaking social analysis
  • Previous experience with associations/network initiatives and/or unions will be regarded an additional asset.
  • Experience in working in post-soviet area with cross-cultural sensitivity and emotional maturity is a plus (experience in the South Caucasus is an advantage)
  • Willingness and ability to travel to Armenia, interact with staff, community and primary/secondary stakeholders
  • Familiarity with the work of the World Bank, is an asset
  • Fluency in English (written and spoken); skills in Armenian and/or Russian is an asset. All documents will need to be written in English.
  • Very good communication, presentation and facilitation skills
  • Relevant computer skills necessary to execute well-designed, professional documents


The Contract will be signed over the period between February, 2021 and May 20, 2023 for a total of 40 working days. International consultant will cooperate with four local Consultants on specific tasks (one leading consultant and three consultants as per project dimension) and PIA team. 

The Project

The project is expected to help increase access to social assistance benefits and services and provide self-employment support to about 11,000 vulnerable members of society in urban and rural communities in Ararat, Armavir, Kotayk, Lori and Shirak regions of Armenia. The Project grant was received under the Japan Social Development Fund (JSDF) which is financed by the Government of Japan.  

The project has been designed by the World Bank in partnership with the Ministry of Labor and Social Affairs of Armenia and will be implemented by the Association of Social Workers– a non-governmental, not-for-profit national professional representative body of social workers in Armenia.  The JSDF was established by the Government of Japan and the World Bank as a mechanism to provide direct assistance to the poorest and most vulnerable groups in eligible World Bank countries. The aim is to enhance their capacities, strengthen their empowerment and participation in society and economic life.


All interested candidates meeting the above-listed requirements are requested to submit their letters of interest and CVs to the e-mail address below until January 26, 2021.

Please clearly indicate the title of the position (Methodological document for social case management intervention) in the subject line of the e-mail. Please note that only shortlisted applicants will be contacted for the interview.


Tel:  (374 93) 514499 (for questions and clarifications)