Consultant for Implementation of the training (Social Worker’s on-job-the training (coaching))


The “Armenian Association of Social Workers” non-governmental organization (hereafter AASW) has received financing from the Japan Social Development Fund toward the cost of the “Promoting Social Inclusion and Self-Reliant Livelihood Activities in Armenia” Project and intends to apply part of the proceeds for consulting services.

The “Armenian Association of Social Workers” non-governmental organization (hereafter AASW) has received financing from the Japan Social Development Fund toward the cost of the “Promoting Social Inclusion and Self-Reliant Livelihood Activities in Armenia” Project and intends to apply part of the proceeds for consulting services.

The main objective of this consultancy is to strengthen the capacities of 200 social workers/case managers from the newly established Unified Social Service Agencies in Lori, Shirak, Kotayq, Armavir and Ararat marzes through the delivery of on-the-job training (coaching) on effective implementation of social case management methodology as designed for the pilot supported by this project.

Under the Supervision of the representative of the Project Implementing Agency (Project Component-1 Coordinator) the Consultant for Implementation of the training (Social Worker’s on-job-the training (coaching)), hereinafter the Consultant will be responsible for the delivery of on-the-job training (coaching) sessions for social workers in project marzes.



Job responsibilities


Under this activity, the Consultant (coacher) shall be responsible for the following tasks:

  • Read and demonstrate good understanding of the case management methodology to be piloted with the support of this project (as described in the pilot’s Operational Manual).
  • Provide individual and group coaching support to local social workers /case managers on correctly applying the methodology as described in the Operational Manual, including:
    • Filing of cases (in the project’s MIS and/or, when available in the case management system (CMIS))
    • Social Work techniques (in-depth needs assessment, motivational interview, home visit, mapping, etc.)
    • Work with resisting clients
    • Networking
    • Resource mobilization
    • Communication with clients on activation, empowerment, community mobilization and inclusion
  • Help to develop and improve social work skills on:
    • Empathy
    • Effective Communication
    • Organization
    • Critical thinking to be able to analyze information gathered from unbiased observation and communication.
    • Active listening
    • Advocacy
  • Deliver monthly supervision meetings with local social service workforce in relevant communities on
    • Collaborative social work practice
    • Self-care and prevention of professional burnout
  • Prepare monthly reports on challenges and summary of activities proving support to SW in the field as described above.


Required qualifications


The shortlisting criteria are:

Higher professional education in task-relevant fields (e.g. social work, sociology, social sciences, etc.),

- Sound knowledge on social work frameworks and models and at least 5 years of working experience in the relevant field,

- Experience for delivering of trainings and/or coaching session (experience in specific project dimensions such as activation, child poverty or inclusion is an advantage),

- Experience with social protection sector, case management,

- Experience of work with state social service agencies and relevant local/territorial centers,

- Very good communication, presentation and facilitation skills,

- Relevant computer skills necessary to execute well-designed, professional documents, to work with on-line portals, project management systems.



Required candidate level: Mid level

Additional information

The Project

The project is expected to help increase access to social assistance benefits and services and provide self-employment support to about 11,000 vulnerable members of society in urban and rural communities in Ararat, Armavir, Kotayk, Lori and Shirak regions of Armenia. The Project grant was received under the Japan Social Development Fund (JSDF) which is financed by the Government of Japan.  

The Project includes three components:

  1. Component 1. Development and implementation of a pilot counseling program:

This component will support the country’s efforts to design and implement a structured social case management approach that can serve as a tool to enhance the internal cohesion of services and benefits in the country’s social protection and labor system. The objective of the Component-1 is twofold: a) to increase the accessibility of social services for the most vulnerable populations (FBP beneficiaries) in Armenia, and b) to activate those FBP beneficiaries with spare labor to become self-reliant by providing a number of (self-) employment opportunities. These objectives will be achieved by policy and technical support to the development of a social case management system through development of operational procedures for identification, registration, enrollment and targeting beneficiaries as well as procedures for grievance redress, monitoring, community outreach, information campaign and capacity building.

The conceptual framework and methodology of the social case management will be based on the following main dimensions been identified by the government as priority needs to be met within the Project:

  • Activation,
  • Inclusion/involvement of households experiencing the highest rates of marginalization and extreme poverty  (provision of state and non-state resources including education and health services for children, health services for adult members, and specialized services),
  • Reduction of child poverty (ensuring access to education and health services; addressing the issue of malnutrition for children up to age five; prevention from institutionalization and early intervention to mitigate risks).

Special attention in all dimensions will be paid to households with a disabled family member.

(ii) Component 2. Capacity building and entrepreneurship support:

This component will strengthen the supply of programs supporting entrepreneurship by testing the provision of small business grants and the accompanying business training/coaching to FBP beneficiary households with spare labor to support their “graduation” out of the program. Based on lessons learned, including from the previous JSDF project, the project will emphasize strong screening, comprehensive evaluation and continuous capacity building (including training, mentoring, and coaching) to ensure sustainability of project outcomes.

(iii) Component 3: Project management and administration; monitoring and evaluation; and knowledge dissemination.

The project has been designed by the World Bank in partnership with the Ministry of Labor and Social Affairs of Armenia and will be implemented by the Association of Social Workers– a non-governmental, not-for-profit national professional representative body of social workers in Armenia.  The JSDF was established by the Government of Japan and the World Bank as a mechanism to provide direct assistance to the poorest and most vulnerable groups in eligible World Bank countries. The aim is to enhance their capacities, strengthen their empowerment and participation in society and economic life.

Application procedures

The AASW now invites eligible Individual Consultants (“Consultants”) to indicate their interest in providing the Services.

Interested Consultants should provide information demonstrating that they have the required qualifications and relevant experience to perform the Services.

The attention of interested Consultants is drawn to paragraph 1.9 of the World Bank’s Guidelines: Selection and Employment of Consultants [under IBRD Loans and IDA Credits & Grants] by World Bank Borrowers (2016) (“Consultant Guidelines”), setting forth the World Bank’s policy on conflict of interest

Consultants may associate with other firms in the form of a joint venture or a sub consultancy to enhance their qualifications.

A Consultant will be selected in accordance with the (Selection of Individual Consultant) method set out in the Consultant Guidelines.

Further information can be obtained at the address below during office hours 10:00 to 18:00.

Expressions of interest must be delivered in a written form to the below e-mail address by May 11, 2022

The “Armenian Association of Social Workers” non-governmental organization

Paruyr Sevak 30, apt. 43/1, Yerevan, 0014

Tel: (374 93) 514499



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